Shipping and Returns

Shipping Policy

Processing Time

All orders are processed within two to three business days of payment confirmation, excluding weekends and UK public holidays. You will receive a dispatch confirmation email with tracking information when your order has been shipped.

UK Delivery Options

Delivery timescales are estimates and begin from the date of dispatch, not the date of order. We are not responsible for delays caused by our courier partners, Royal Mail strikes, adverse weather, or other circumstances outside our control.

International Delivery

We currently only ship within the UK.

Failed Deliveries and Lost Parcels

If your parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you and arrange redelivery at your expense, or issue a refund of the product cost (excluding original shipping charges).

If your tracking shows your parcel as delivered but you have not received it, please contact us within 7 days of the expected delivery date. We will investigate with our courier.

Order Tracking

All orders include a tracking number sent to your email address on dispatch. You can track your order via the link provided in your dispatch confirmation. If you have not received your dispatch confirmation, please check your spam folder or contact us at contact@rejnaskin.com.

Returns and Refunds Policy

We want you to love your REJNA products. If for any reason you are not satisfied, we have made returning products as straightforward as possible.

Your Statutory Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days.

To exercise this right, you must notify us in writing before the 14-day period expires. Please email contact@rejnaskin.com with your order number and the subject line “Cancellation Request.” You must then return the product to us within 14 days of notifying us. Return postage is at your expense for change-of-mind returns. The product must be unopened and unused.

Condition of Returned Goods

To be eligible for a full refund under your cancellation right, products must be:

• Returned in their original, unopened, and undamaged condition
• In their original packaging with all labels intact
• Accompanied by your order number

We are unable to accept returns of opened skincare products for hygiene reasons, except where the product is faulty.

Faulty, Damaged, or Incorrect Products

If your product arrives damaged, is faulty, or is not what you ordered, please contact us at contact@rejnaskin.com within 5 days of receiving your order. Please include your order number, a description of the issue, and photographs.

Adverse Skin Reactions

If you experience an adverse skin reaction to one of our products, please discontinue use immediately and consult a healthcare professional if symptoms persist.

We are unable to issue refunds solely on the basis of personal preference regarding scent or texture. Refunds for adverse reactions will be considered on a case-by-case basis and do not automatically constitute acceptance that the product is faulty.

How to Return a Product

1. Email contact@rejnaskin.com with your order number and reason for return.
2. We will confirm receipt of your return request and provide our return address.
3. Pack the product securely in its original packaging and include your order number inside the parcel.
4. Send the parcel using a tracked service and retain proof of postage. We are not liable for items lost in return transit.
5. Once we receive and inspect the returned item and are satisfied, we will process your refund or replacement.